mb8mys Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by mb8mys, an online betting platform operating under international licensing and serving users in Malaysia. This policy applies to all individuals who register an account, visit the mb8mys website, use our services or interact with our customer support team.

By registering an account or continuing to use the mb8mys platform, you agree to the collection and use of your personal information as described in this document. If you do not agree with any provision in this policy, please stop using the platform and contact us to close your account.

2. Information We Collect

mb8mys collects various categories of information when you use our platform. This information is necessary to ensure our services operate securely, accurately and in compliance with regulatory requirements.

2.1 Information You Provide Directly

• Full name as stated on your identification card (MyKad) or travel document
• Identification card number or passport number
• Date of birth for age verification purposes (21 years and above)
• Active email address used for account communications
• Mobile phone number registered in Malaysia
• Financial account information such as bank account number, e-wallet details (Touch 'n Go eWallet, DuitNow) and transaction information
• Supporting documents uploaded during the Know Your Customer (KYC) process

2.2 Information Collected Automatically

• IP address and geographic location of your device
• Browser type, operating system and device information
• Game activity history, deposits and withdrawals
• Login data including date, time and access location
• Cookie information and similar tracking technologies

3. Purpose of Using Information

Every piece of information collected by mb8mys is used for specific, legitimate purposes and does not exceed what is necessary. The main purposes for using this data are as follows:

• Account Registration and Management — to create and maintain a secure user account, including identity verification and password setup
• Age Verification — to ensure every user has reached the minimum age requirement of 21 years before being permitted to use the platform
• Financial Transaction Processing — to process deposits and withdrawals via payment methods supported by mb8mys, including Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency
• Regulatory Compliance — to meet anti-money laundering (AML) monitoring requirements and obligations related to international licensing
• Platform Security — to detect, prevent and investigate fraudulent activity, unauthorised access and account misuse
• Service Communications — to send important notifications related to accounts, transactions, policy updates and relevant promotional information
• Service Improvement — to analyse usage patterns in order to improve user experience and platform performance
• Responsible Gambling — to monitor betting activity in order to identify signs of problem gambling and provide appropriate assistance to users

4. Sharing Information with Third Parties

mb8mys does not sell, rent or disclose user personal information to third parties for commercial marketing purposes. However, there are limited situations where information may be shared to allow platform operations to run smoothly and comply with applicable laws.

Permitted sharing is with:

• Payment service providers and financial transaction gateways used by mb8mys
• Game software providers that supply content to our platform
• Authorised third-party KYC processing and identity verification companies
• Statutory authorities or law enforcement bodies when required by court order or legal provision
• Licensing regulatory bodies that monitor platform operator compliance

5. Use of Cookies and Tracking Technologies

mb8mys uses cookies and similar tracking technologies to improve platform functionality and obtain analytical data that helps us understand how users interact with our website.

Types of cookies used:

• Essential Cookies — required for basic platform functions such as login, account sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies — store user preferences such as language and display settings to improve the experience on subsequent visits.
• Analytics Cookies — collect anonymous statistical data about usage patterns for platform improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or availability of some mb8mys platform features.

6. User Rights

As an mb8mys platform user, you have certain rights regarding your personal information. mb8mys is committed to respecting and facilitating the exercise of the following rights:

• Right of Access — you have the right to know what types of personal data we hold and how it is used. Access requests can be submitted through our support team.
• Right to Rectification — if your data is inaccurate or outdated, you have the right to request a correction through the account settings section or by contacting customer support.
• Right to Erasure — you may request the deletion of your account and personal data, subject to legal obligations and minimum retention periods required by the authorities.
• Right to Restriction of Processing — in certain circumstances, you may request mb8mys to limit how your data is processed while your request is being reviewed.
• Right to Object — you have the right to object to the processing of your data for specific purposes such as marketing communications.
• Right to Data Portability — you may request a copy of your data in a machine-readable format for transfer to another party.

7. Data Security and Breach Prevention

mb8mys implements comprehensive technical and organisational security measures to protect users' personal data from unauthorised access, disclosure, alteration or destruction. Measures in place include:

• Data encryption using SSL/TLS protocols on all communications between your browser and our servers
• Password storage in hashed form — mb8mys never stores passwords in plain text
• Role-based access control to limit internal staff access to only the data they need
• Continuous system monitoring to detect suspicious activity or intrusion attempts
• Regular security audits by independent parties to identify and address system vulnerabilities
• Established incident response procedures in the event of a data breach

Should any data breach occur that may affect the security of users' information, mb8mys will take immediate action and notify affected users in accordance with applicable legal requirements.

8. Cross-Border Data Transfers

As mb8mys operates under international licensing, your data may be processed and stored on servers located outside Malaysia. mb8mys ensures that any such data transfers are carried out with adequate safeguards, including standard data transfer agreements that bind all parties involved to equivalent privacy standards.

By using the mb8mys platform, you consent to cross-border data transfers as described, provided that appropriate protections are maintained at all times.

9. Data Retention Period

mb8mys retains users' personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable laws and regulations. Generally:

• Active account data is retained for the duration that your account remains active and in use
• Financial transaction records are retained in accordance with minimum requirements set by international financial regulations
• Identity verification documents (KYC) are retained in accordance with licensing compliance requirements
• Customer support communication logs are retained for reference and service improvement purposes

Once the specified retention period ends, data will be securely deleted or anonymised so that it can no longer be linked to any individual.

10. Amendments to the Privacy Policy

mb8mys reserves the right to amend or update this Privacy Policy at any time to reflect changes in business operations, legal requirements or current industry practices. Any material amendments will be communicated to users via:

• Notifications displayed prominently on the homepage or within the user account
• Notification emails sent to the email address registered to your account

The effective date of each version of the policy will be clearly stated at the top of this document. Continued use of the mb8mys platform after notification is considered acceptance of the amendments presented. You are encouraged to review this policy from time to time to stay informed of how mb8mys manages your personal information.

11. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how mb8mys handles your personal data, please contact our data protection team through the following channels:

• Live Chat: available 24 hours a day, 7 days a week on the mb8mys website in Malay and English
• Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For more complex requests relating to user rights, we will inform you of the estimated processing time once your enquiry is received.